Jacqui Johnson has been appointed Aviation Partner at +impact, Serco’s advisory business, strengthening its aviation leadership and expertise within the UK sector.
With over 38 years in aviation, Jacqui brings a wealth of experience spanning airport operations, consultancy, and executive leadership. Her career began with a work placement at Southampton Airport during her Business Studies degree, where she developed a passion for aviation that has shaped her entire professional journey. She went on to complete an MSc in Airport Planning at Loughborough University before spending 12 years with BAA in the UK. Since 2007, she has held senior consultancy roles across the aviation sector, often stepping into interim client positions to provide hands-on leadership and transformation.
In 2016, Jacqui was elected to the British Aviation Board, where she has played an active role in shaping industry strategy focused on sustainable growth, innovation, and enhancing the passenger experience.
Joining +impact, Jacqui’s focus will initially be on the UK aviation sector. She will leverage +impact’s global experience delivering guest experience solutions for major international airports, such as Dubai Airports, and extend that expertise into areas including operational management, air traffic control, emergency services, resilience and solution delivery. She emphasises that supporting client strategic growth will be at the centre of her work with UK airport clients.
