Home +impact named as supplier on Crown Commercial Service’s Digital Outcomes & Specialists 7 framework
05 Feb 26 1 mins

+impact named as supplier on Crown Commercial Service’s Digital Outcomes & Specialists 7 framework

+impact, Serco’s advisory business, has been named as a supplier on Crown Commercial Service’s (CCS) Digital Outcomes & Specialists 7 (DOS7) framework, strengthening its position as a valued partner for digital transformation across the UK public sector.

The DOS7 framework gives all public sector organisations access to agile development and user-centred design services including individual Digital, Data and Technology (DDaT) specialist roles. 
+impact is named on three framework lots, enabling it to provide end-to-end digital capability:
  • Lot 1 – Digital Outcomes (end-to-end service delivery of outcome based digital projects)
  • Lot 3 – Digital Specialists (flexible specialist resourcing)
  • Lot 4 – User Research Studios and Participants (research delivery and recruitment)
Public sector organisations continue to face growing demand to modernise services, improve user experience and deliver measurable outcomes, while maintaining accessibility, compliance and value for money. Being appointed on this framework enables +impact to support public sector organisations across the full digital lifecycle – from discovery and design through to delivery and optimisation.
Vickie Lockett, +impact partner, said: 
“Our success on DOS7 strengthens +impact’s ability to support government teams with modern, user‑centred and agile digital services.  It gives government teams a trusted route to access our end‑to‑end expertise; from agile delivery and user‑centred design to specialist digital skills and high‑quality research environments.
This recognition reflects the ambition and capability across Serco and +impact as we continue to expand our role in helping the public sector design better services and deliver meaningful impact for citizens.“ 
Being named across multiple lots also enhances +impact’s ability to support a wide range of public sector needs through a framework. The advisory business is part of the Serco Group, giving it access to a further 50,000 global staff base with operational expertise.
Tom Read, Serco Group Chief Digital & Technology Officer, said: 
“Public services increasingly depend on digital systems that are resilient, user-centred and designed to evolve. Being named as a supplier on the DOS7 framework recognises +impact’s ability to combine deep digital expertise with practical delivery at scale. This framework gives public sector organisations faster access to the skills they need to design and deliver services that genuinely improve outcomes for citizens.“ 
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2024/25, CCS helped the public sector to achieve commercial benefits equal to £5.3 billion - supporting world-class public services that offer best value for taxpayers.